Insights
Practical writing on platform abuse, fraud, and abuse testing.
Practical, evidence-led guidance from hands-on fraud and trust & safety operations.
2 min read
Seven Signs Your Fraud Process Is Operating Reactively
Most fraud programs don't start broken — they start reasonable and stay reasonable right up until the business outgrows them. Here's how to tell.
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What to Review Before Launching Payments, Accounts, or User-Generated Features
New payment options, account systems, and user-generated content are where growth happens — and where new abuse surfaces first. A practical pre-launch checklist.
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The Hidden Cost of Support, Risk, Product, and Engineering Working in Silos
Every team involved in a customer's experience sees a different slice of the same problem. When those views don't connect, the organization solves it four times.
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